Hello Community,
We are new to Genesys and we are looking to see if there is a reporting solution that indicates the pathway of logging into Genesys phones. We currently use a CRM solution that logs the user in and updates the status in Genesys. We also are starting to add additional divisions that will directly log into Genesys and manage there status in the Genesys UI. (not use the CRM the other teams are using) Is there any type of reporting in Genesys that will indicate the path of log in? (i.e. did the user login via the CRM vs directly logging into Genesys).
#General------------------------------
Steven Casper
W.W. Grainger, Inc.
steven.casper@grainger.com------------------------------