NicolasDaSilva | 2022-02-07 17:38:16 UTC | #1
Hi,
I'm configuring a Inbound call and when a transfer my call to a queue I wanna add a option to the caller can cancel the transfer to go to the voicemail by press a digit, it is possible in the Architect?
Thank you in advance.
MelissaBailey | 2022-02-07 17:56:30 UTC | #2
Use an inqueue call flow while the caller is in queue. In that flow, use a collect input action to ask if they want to leave a voicemail. If so, use the transfer to voicemail action with target type queue.
https://help.mypurecloud.com/articles/work-with-in-queue-flows/ https://help.mypurecloud.com/articles/collect-digits-data-action/ https://help.mypurecloud.com/articles/transfer-voicemail-action/
NicolasDaSilva | 2022-02-07 20:13:51 UTC | #3
With the collect input action it is possible to I get the number any time on the transfer?
Because my intention is to possibility to the caller to press a number by any time until hold the transfer, to cancel the the transfer to a queue to I send to the voicemail.
MelissaBailey | 2022-02-10 21:50:07 UTC | #4
Not anytime, only during the collect input action. However if the collect is the only action in your flow, it's almost anytime.
system | 2022-03-13 21:50:12 UTC | #5
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