masanchezmemo | 2018-02-20 02:35:10 UTC | #1
Hello there,
After an agent attends a caller he must transfer the call to a survey flow where I need to get the agent's name who attended the call. I've been looking for a achitects variable storing the user name who is transfering the call but there is no such variable. Any ideas?
Tks,
Mario
tim.smith | 2018-02-20 15:10:47 UTC | #2
Look through the participants on the call. The last connected user/agent will be the person who initiated the transfer.
masanchezmemo | 2018-02-20 16:54:29 UTC | #3
Tim,
Where should I look that? I've been trying within the task in architect but I can't see a variable with that info :frowning:
Tks,
Mario
tim.smith | 2018-02-20 17:25:43 UTC | #4
It's not an architect variable. You will need to use the conversation or analytics APIs. This level of complexity is probably best suited for a middleware service that you consume via a data action. Parsing a conversation object directly in Architect would be pretty gnarly, if it's even possible.
masanchezmemo | 2018-02-20 23:06:13 UTC | #5
Thank you Tim. I will try it and let you know!!!!
system | 2018-03-23 23:06:18 UTC | #6
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