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  • 1.  Trigger with user.start

    Posted 06-05-2025 19:06

    JavierGonzaloGil | 2024-03-06 15:12:09 UTC | #1

    Hi everyone! I implemented the following Genesys Idea:

    https://genesyscloud.ideas.aha.io/ideas/UCC-I-163 https://developer.genesys.cloud/blueprints/terminate-voice-calls-with-no-queue/

    But we are facing two issues:

    1. The trigger is activated on inbound calls. Why?
    2. The trigger is activated when a supervisor what's to monitor a call. Why?

    The trigger is configured:

    v2.detail.events.conversation.{id}.user.start search if queue exists and search if DNIS contains tel:+

    Why the trigger is hit by inbound and monitor calls?

    Thanks, Javier

    system | 2024-04-05 15:12:35 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25041



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