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Trying to avoid duplicate callbacks

  • 1.  Trying to avoid duplicate callbacks

    Posted 06-05-2025 19:07

    Chris_Carr | 2021-11-10 20:03:00 UTC | #1

    Hi,

    I am using the the /api/v2/analytics/conversations/details/query below and wanted to know if I am able to to check all queues and not only match each queue individually.

    { "interval": "2019-09-05T04:00:00.000Z/2019-09-06T04:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [{ "type": "or", "clauses": [{ "type": "and", "predicates": [{ "type": "dimension", "dimension": "ani", "operator": "matches", "value": "insertAniHere" }] }, { "type": "and", "predicates": [{ "type": "dimension", "dimension": "mediaType", "operator": "matches", "value": "callback" }, { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "insertQueueIdHere" } ] } ] }], "conversationFilters": [{ "type": "and", "predicates": [{ "type": "dimension", "dimension": "conversationEnd", "operator": "notExists" }] }] }

    I have tried using the operator "exists" with a value null but it does not appear to be working.

    Here is the new request below:

    { "interval": "2021-11-10T00:00:00.000Z/2021-11-11T00:00:00.000Z", "order": "asc", "orderBy": "conversationStart", "paging": { "pageSize": 25, "pageNumber": 1 }, "segmentFilters": [{ "type": "or", "clauses": [{ "type": "and", "predicates": [{ "type": "dimension", "dimension": "ani", "operator": "matches", "value": "+447513876890" }] }, { "type": "and", "predicates": [{ "type": "dimension", "dimension": "mediaType", "operator": "matches", "value": "callback" }, { "type": "dimension", "dimension": "queueId", "operator": "exists", "value": null } ] } ] }], "conversationFilters": [{ "type": "and", "predicates": [{ "type": "dimension", "dimension": "conversationEnd", "operator": "notExists" }] }] }

    This is not working as expected.

    Thank you.

    system | 2021-12-10 20:03:14 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 12611



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