Alberto_Luna | 2024-02-27 23:58:36 UTC | #1
I'm trying to get the Genesys user ID from a data action that will then update the Microsoft Teams user presence when answering a call on Genesys.
I've been following this article: Update the presence of a Microsoft Teams user based upon an inbound interaction (genesys.cloud)
I am getting an error:
{ "message": "The request could not be understood by the server due to malformed syntax.", "code": "bad.request", "status": 400, "messageParams": {}, "contextId": "9b8e9647-d0b6-44b5-ac2f-6c87e032e815", "details": [ { "errorCode": "ACTION.REMOTEENDPOINT" } ], "errors": [ { "message": "REST call for action execute failed. Message: requestUrlTemplate could not be resolved into a fully qualified URL. [9b8e9647-d0b6-44b5-ac2f-6c87e032e815]", "code": "BADREQUEST", "status": 400, "messageParams": {}, "details": [], "errors": [] } ] }
Jason_Mathison | 2024-03-02 21:28:35 UTC | #2
The error is: requestUrlTemplate could not be resolved into a fully qualified URL
In test mode you can look at " Resolve request URL template" to see what URL you are attempting to use. It should look something like
https://foo.com/whatever/you/need
If it is missing the https:// or a domain like genesys.com then this would fail.
system | 2024-04-02 21:29:24 UTC | #3
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