Obidarrell | 2024-10-21 19:51:53 UTC | #1
When a task is created in Salesforce, the Genesys URL is created which points back to the call record. I need to retrieve the physical call recording and the transcripts into Salesforce so I can setup ECI. Has anyone done this with examples?
system | 2024-11-20 19:52:34 UTC | #2
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