Julio29 | 2024-10-14 19:51:16 UTC | #1
My client currently has the Salesforce connector and connects via SSO in Genesys. They want to consume the API: (PATCH) https://api.sae1.pure.cloud/api/v2/conversations/calls/3b160736-77df-454c-850a-a83cdad74a9d/participants/bddb0098-5c99-48ec-b095-b5377bbce1fd { "state": "terminated", "wrapup": { "code": "c2f876bc-bfac-4d91-9f18-67f254e9e1a6" } }
To update the wrapupcode of a conversation from the Salesforce interface, this is because Salesforce wants to use wrapupcode at various levels. What type of authorization do you recommend I use? (Implicit, Authorization Code, SAML2). Since they initially used Client Credentials and it showed them the error that the API is not in a user context.
They want the user not to have to log in again.
Thanks for your answer.
tim.smith | 2024-10-14 19:55:03 UTC | #2
The architecture of the application making the request will dictate which grant you use. Everything but client credentials has a user context. You can find more info and suggested use cases for each here: https://developer.genesys.cloud/authorization/platform-auth/#authorization-types.
Julio29 | 2024-10-23 22:38:01 UTC | #3
Thanks for your response.
system | 2024-11-22 22:38:41 UTC | #4
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