WardBrink | 2021-06-08 10:52:34 UTC | #1
Hi there!
We are experiencing a problem to pickup a second call via the API using a WebRTC phone. We are doing the following request:
PATCH https://api.mypurecloud.de/api/v2/conversations/{conversationId}/participants/{participantId} with the body
{ "state": "connected" }
For the PATCH of the first incoming call we implemented the workaround as suggested by the folowing forum post: https://developer.genesys.cloud/forum/t/answering-inbound-calls-via-js-sdk-with-webrtc-station/7026/14
We are able to succesfully pickup the first call, but if we are already in a call, we are unable to answer a second call. I already tried setting the first conversation On Hold, since that is what happens if you transfer via the web interface.
Hope anyone can help!
system | 2021-07-09 10:49:22 UTC | #2
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