arpit | 2018-04-24 12:41:08 UTC | #1
Hi Everyone,
I am unable to login to pureCloud architect with error : In order to use Architect, your user must have either the Architect admin, Architect editor, or Architect readonly permission. I granted "General:Architect admin" permission to admin role but am still unable to login to architect. Any Suggestions?
Thanks, Arpit
MelissaBailey | 2018-04-24 14:40:33 UTC | #2
You need the architect:user:admin, architect:user:editor, or architect:user:readonly permissions.
arpit | 2018-04-25 13:38:11 UTC | #3
Hi Melissa,
Thanks for the reply. Architect:user permissions are not displayed for my account. I can only see General:Architect permissions. Can you suggest?
Thanks, Arpit
MelissaBailey | 2018-04-25 14:25:04 UTC | #4
Hi Arpit,
Architect isn't available in collaborate orgs. You need at least the Communicate plan. There are also some advanced features that are only in the PureCloud 1/2/3 plans. See see https://www.genesys.com/purecloud/pricing for details.
system | 2018-05-26 14:25:08 UTC | #5
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