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  • 1.  Unable to manually assign to self or to other from the queue activity

    Posted 09-12-2025 20:09

    I'm using the new Genesys Cloud user interface and noticed that I'm unable to manually assign calls from the Queue Activity view. I tried both "Assign to Self" and "Assign to Other," but neither option is working.

    Is this a limitation with the new interface?


    #BetaUpdate

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    Princy Paul
    Contact Centre Team Leader
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  • 2.  RE: Unable to manually assign to self or to other from the queue activity

    Posted 09-12-2025 23:44

    @Princy Paul - I just tested using the new UI, and was able to successfully assign the interaction to myself once I went On Queue. Although it doesn't seem like a New UI limitation, it could just be working for our org.

    Can you confirm you were able to successfully assign the same waiting interaction to yourself or others when you switched to the old UI? If it worked in the old, but not in the new, I would suggest using the Feedback button to report the issue with conversation IDs. You should also then record your screen to show both the non-working and working example, and post your issue with the error you're getting in the New UI Known Issues thread.



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    Brian T. Jones | Ascension | Senior Specialist - Technology
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  • 3.  RE: Unable to manually assign to self or to other from the queue activity

    Posted 09-13-2025 00:04

    Yes, it was working fine when I switched to the old version. I did several attempts and finally it's now working in the new one. Thanks for looking into it.



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    Princy Paul
    Contact Centre Team Leader
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    Original Message


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