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Unable to pull fax details via Postman

  • 1.  Unable to pull fax details via Postman

    Posted 06-05-2025 18:26

    RSeng87 | 2023-07-11 21:15:27 UTC | #1

    Unable to pull fax details via Postman with the help of (Genesys cloud API - GET /api/v2/fax/documents)

    Getting below error:

    { "message": "Unable to find user: userId: 8ef52031-6d8a-472b-8541-106015b9357f", "code": "forbidden", "status": 403, "messageParams": {}, "contextId": "8d262762-016d-47aa-900f-2d39ca753938", "details": [], "errors": [] } My OAuth have full permission for Fax. This API works in the Developer tool.

    Did anyone face similar issue?

    Declan_ginty | 2023-07-12 09:10:43 UTC | #2

    Hi,

    I get the same error when I try using a curl command. We will investigate the issue and let you know if we learn anything.

    Regards, Declan

    tim.smith | 2023-07-12 13:42:55 UTC | #3

    You can't use client credentials with faxing API resources; you must use one of the user-based grants to authorize.

    Shiva_Gupta | 2023-07-26 19:03:50 UTC | #4

    HI @tim.smith I am using grant type = Code authorization and redirecting it to Genesys cloud to test first in postman as per below doc. https://developer.genesys.cloud/authorization/platform-auth/use-authorization-code

    Getting error - invalidRedirectUrl

    In redirect Uri I used

    https://apps.usw2.pure.cloud//oauth/authorize
?client_id=<my-client-id>{same as OAuth id}
&response_type=code
&redirect_uri=<http://example.com/oauth/callback>(https://api.usw2.pure.cloud/api/v2/fax/documents?pageSize=25&pageNumber=1)

    Can you help me to identify what I am missing?

    tim.smith | 2023-07-26 19:30:26 UTC | #5

    The error "We did not recognize your redirect url" means that the redirect URL you're sending in the request doesn't match what you've configured for that OAuth client.

    Shiva_Gupta | 2023-07-26 19:45:15 UTC | #6

    Hi @tim.smith

    My use case is pretty simple. I want to use genesys cloud fax api via postman to see all fax details available in the inbox of a user.

    I am using redirect uri explained in genesys cloud and its gives me error. I used multiple combination. nothing worked.

    Can you help me to find out what should be redirect uri.

    tim.smith | 2023-07-26 20:21:53 UTC | #7

    ShivaGupta, post:4, topic:20947
    `redirecturi=<http://example.com/oauth/callback>(https://api.usw2.pure.cloud/api/v2/fax/documents?pageSize=25&pageNumber=1)`

    That's definitely not a valid redirect URI for several reasons. You could try using the one documented here or the one in postman's documentation or you can use your own URL.

    system | 2023-08-26 20:22:26 UTC | #8

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20947



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