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Unable to receive events for chat interactions after subscribing for chats

  • 1.  Unable to receive events for chat interactions after subscribing for chats

    Posted 06-05-2025 18:21

    Archana_Kumari | 2022-02-07 12:44:56 UTC | #1

    Hi Team,

    I have subscribed to chat conversations and created a listener too. And I get proper events whenever there's a new chat conversation, however, for an ongoing chat conversation (accepted by agent) I do not receive any new events if a message is sent/received.

    I intend to reply to the customer dynamically via code, anyhow, due to no new events received for a new message in the same chat conversation, I am unable to do so.

    I am sure, I can get the further details of messages by using the messageId from /api/v2/conversations. However, it would be preferrable if I can get notification for it.

    Is there a way to get notified of the new messages sent/received in ongoing chat or any alternatives approach you can suggest?

    Thanks Archana

    Jerome.Saint-Marc | 2022-02-07 14:55:37 UTC | #2

    Hello,

    If you are referring to WebChat v2 (used with Widgets v2.0), you need to subscribe to different topics to receive chat messages exchanged in the conversation. They are listed here.

    • v2.conversations.chats.{conversationID}.messages for messages and typing indicators
    • v2.conversations.chats.{conversationID}.mediarequests for media requests (a.k.a. multimedia escalation events)
    • v2.conversations.chats.{conversationID}.members for member change events

    Regards,

    Archana_Kumari | 2022-02-08 08:29:06 UTC | #3

    Thank you, that'll be of great help.

    system | 2022-03-11 08:29:51 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 13485



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