Edson_Flores | 2023-11-09 16:26:48 UTC | #1
I have a queue with around 270 members linked to this "Test Campaign v2" This campaign has the option of "Agent-Owned Column" disabled. However, when I try to run it, it shows the error saying that cannot use a queue with more than 200 members.
Is this an issue?
Jerome.Saint-Marc | 2023-11-09 16:32:31 UTC | #2
Hello,
This seems to be mentioned here: https://help.mypurecloud.com/articles/agent-owned-records-for-preview-campaigns-overview/ The maximum number of agents for a preview campaign with agent-owned records is 200.
Regards,
Edson_Flores | 2023-11-09 16:46:17 UTC | #3
Hi,
The campaign has no agent-owned records
Jerome.Saint-Marc | 2023-11-09 17:28:00 UTC | #4
In this case, I don't know. As the alert message specifically mentions a campaign with agent owned records, and as your campaign does not appear to be created this way, I'd suggest to open a ticket with Genesys Cloud Customer Care. We don't have access and can't investigate customer data via the forum.
Regards,
system | 2023-12-10 17:28:45 UTC | #5
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This post was migrated from the old Developer Forum.
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