Manideep_Malkapeta | 2024-10-17 11:12:23 UTC | #1
When I use a data action in the flow, it doesn't show any output paths such as success, failure or timeout instead I am getting an error saying, "action success, failure or output information could not be loaded".
Here is the configuration of that data action " { "name": "Get Conv By External Tag (Copy) - Exported 2024-10-17 @ 16:40", "integrationType": "purecloud-data-actions", "actionType": "custom", "config": { "request": { "requestUrlTemplate": "/api/v2/analytics/conversations/details/query", "requestType": "POST", "headers": {}, "requestTemplate": "{\n \"conversationFilters\": [\n {\n \"type\": \"and\",\n \"predicates\": [\n {\n \"type\": \"dimension\",\n \"dimension\": \"externalTag\",\n \"operator\": \"matches\",\n \"value\": \"${input.yesterdaysTimeStamp}/${input.TodaysTimeStamp}\"\n }\n ]\n }\n ],\n \"orderBy\": \"conversationStart\",\n \"interval\": \"${input.IntervalTimeStamp}\"\n}\n\"paging\": {\n \"pageSize\": 500\n }" }, "response": { "translationMap": { "Queue": "$.conversations[].participants[?(@.purpose=='acd')].participantName", "Skill": "$.conversations[].participants[?(@.purpose=='acd')].sessions[0].segments[?(@.segmentType=='interact')].requestedRoutingSkillIds" }, "translationMapDefaults": { "Queue": "[\" \"]", "Skill": "[\" \"]" }, "successTemplate": "{\"Queue\":${Queue},\"Skill\":${Skill}}" } }, "contract": { "input": { "inputSchema": { "type": "object", "properties": { "Externaltag": { "type": "string" }, "yesterdaysTimeStamp": { "type": "string" }, "TodaysTimeStamp": { "type": "string" } }, "additionalProperties": true } }, "output": { "successSchema": { "type": "object", "properties": { "Queue": { "type": "array", "items": { "title": "Item 1", "type": "string" } }, "Skill": { "type": "array", "items": { "title": "Item 1", "type": "array", "items": { "title": "Item 1", "type": "string" } } } }, "additionalProperties": true } } }, "secure": false } "
Manideep_Malkapeta | 2024-10-21 09:31:07 UTC | #2
Hello Team,
Can someone please look into this. This is the error popping on the flow. " #
Server Connection
Architect could not perform the selected operation. Please report this error to your organization administrator.
Warning alert with message
Architect attempts to save the flow locally in browser storage when there are connection issues. After reconnecting and loading this flow, you will have an opportunity to recover the backup if it's available.
As an alternative, select Export Flow to download it to a local folder. "
system | 2024-11-21 09:31:37 UTC | #3
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