Eduardo_Solano | 2018-07-24 12:45:56 UTC | #1
Hello
I would like to make sure about the information showed up in this report: Detailed Attempt History
As you can see in the image i have some conversations that doesnt have a code or call analysis attached to this
And also you can see duration is about 1 hour, it doesnt make sense to have a call that didnt connect and duration is 1 hour. What should it be?
Has this numbers been dialed or not?
What is the reason for this to happen?
REgards
tim.smith | 2018-07-24 12:47:01 UTC | #2
To confirm that data, do an analytics conversation detail query for conversations in that timeframe with that contact ID and you can inspect the detailed properties on the conversation.
system | 2018-08-24 12:47:01 UTC | #3
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