Genesys Casual

Let's do a quick vibe check on Genesys Cloud.

What's a feature or quirk that's either amazing, deeply confusing, or ridiculously overcomplicated? Keep it simple, no deep technical breakdown needed.

Mine: Architect is incredible, but a "simple edit" somehow always turns into creating a whole new flow.

What about you?

Nice one.Architect for me too. Amazing how much you can build with it, but there's definitely a moment in every project where a "small change" suddenly has reusable tasks, Data Actions, variables and three different decision branches. 😄