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  • 1.  Unpopular Genesys Cloud opinions?

    Posted 13 days ago

    Let's do a quick vibe check on Genesys Cloud.

    What's a feature or quirk that's either amazing, deeply confusing, or ridiculously overcomplicated? Keep it simple, no deep technical breakdown needed.

    Mine: Architect is incredible, but a "simple edit" somehow always turns into creating a whole new flow.

    What about you?


    #CoffeeTalk

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    [Camilo] [Vaca]
    [Claro Colombia]
    [Colombia]
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  • 2.  RE: Unpopular Genesys Cloud opinions?

    Posted 13 days ago

    Nice one.Architect for me too. Amazing how much you can build with it, but there's definitely a moment in every project where a "small change" suddenly has reusable tasks, Data Actions, variables and three different decision branches. 😄



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    Phaneendra
    Technical Solutions Consultant
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  • 3.  RE: Unpopular Genesys Cloud opinions?

    Posted 13 days ago

    I think the "grouping" of users seems a little overcomplicated in regards to how many ways of doing this there are..

    Like.. You can use:

    • Queues
    • Groups / Skill Groups
    • Work Teams
    • Staffing Groups
    • Management Units
    • Divisions

    There are probably 1 or 2 more that I didn't recall..

    Sure, they have different goals, but it seems a little too much, maybe some of those could have been combined.



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    Marcello Jabur
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