puneeth | 2024-10-03 12:25:38 UTC | #1
Hi Team,
We wanted are using the following JSON to update a campaign and the API returns a error. Could you please help solve this issue?
Request JSON
{
"abandonRate": 3.5,
"alwaysRunning": false,
"callerAddress": "+13129679711",
"callerName": "Beacon Funding",
"campaignStatus": "on",
"contactList": {
"id": "f912ca6a-5bfc-4b24-b19a-fda3d88c47ee",
"name": "Main Prospecting List - Towing, Landscaping",
"selfUri": "/api/v2/outbound/contactlists/f912ca6a-5bfc-4b24-b19a-fda3d88c47ee"
},
"contactListFilters": [
null
],
"dateCreated": "2024-09-25T15:05:07.740Z",
"dateModified": "2024-10-01T14:42:45.987Z",
"dialingMode": "power",
"division": {
"id": "0358e1e1-5d73-4e27-989b-528b16200164",
"name": "Home",
"selfUri": "/api/v2/authorization/divisions/0358e1e1-5d73-4e27-989b-528b16200164"
},
"dncLists": [],
"dynamicContactQueueingSettings": {
"sort": false,
"filter": "false"
},
"id": "38d9a598-141b-42fe-a8ad-e30e65246457",
"name": "GP- Towing, Landscaping",
"noAnswerTimeout": 44,
"outboundLineCount": 80,
"phoneColumns": [
{
"columnName": "Phone1",
"type": "Cell"
},
{
"columnName": "Phone2",
"type": "Home"
},
{
"columnName": "Phone3",
"type": "Work"
}
],
"previewTimeOutSeconds": 30,
"priority": 5,
"queue": {
"id": "2a7fdf29-981e-480d-9b88-81e22d480fb7",
"name": "Prospecting",
"selfUri": "/api/v2/routing/queues/2a7fdf29-981e-480d-9b88-81e22d480fb7"
},
"ruleSets": [
{
"id": "2ed8f090-b2d5-4bd9-b4ff-8f434a0bd390",
"name": "Check Account",
"selfUri": "/api/v2/outbound/rulesets/2ed8f090-b2d5-4bd9-b4ff-8f434a0bd390"
},
{
"id": "1dc887b8-a599-4be9-bed8-c9721b952004",
"name": "Update Call Count",
"selfUri": "/api/v2/outbound/rulesets/1dc887b8-a599-4be9-bed8-c9721b952004"
},
{
"id": "9f519402-d4e0-422c-aa32-1f017c37deab",
"name": "Outbound Caller ID",
"selfUri": "/api/v2/outbound/rulesets/9f519402-d4e0-422c-aa32-1f017c37deab"
},
{
"id": "acdc3d9d-94fa-4ef0-bdcc-5247540b0575",
"name": "Start Workflow - CRM Only",
"selfUri": "/api/v2/outbound/rulesets/acdc3d9d-94fa-4ef0-bdcc-5247540b0575"
}
],
"script": {
"id": "dfe1817e-a7b1-48db-91a1-db64ba945e66",
"name": "Sean's Outbound Script",
"selfUri": "/api/v2/scripts/published/dfe1817e-a7b1-48db-91a1-db64ba945e66"
},
"selfUri": "/api/v2/outbound/campaigns/38d9a598-141b-42fe-a8ad-e30e65246457",
"singleNumberPreview": false,
"skipPreviewDisabled": true,
"version": 6,
"callAnalysisLanguage": "en-US",
"callAnalysisResponseSet": {
"id": "c5b9feec-445e-46bf-b0e5-e441cd2989d1",
"name": "Predictive Calling w/Voicemail",
"selfUri": "/api/v2/outbound/callanalysisresponsesets/c5b9feec-445e-46bf-b0e5-e441cd2989d1"
},
"callbackAutoAnswer": "false",
"contactSorts": [
{
"direction": "ASC",
"fieldName": "LastCallDate",
"numeric": "false"
},
{
"direction": "ASC",
"fieldName": "LastCallInteractionDate",
"numeric": "false"
}
],
"dynamicLineBalancingSettings": {
"enabled": "false"
},
"site": {
"id": "7b6d949a-957f-4765-8c2c-3cf59e5fcc32",
"name": "Chicago",
"selfUri": "/api/v2/telephony/providers/edges/sites/7b6d949a-957f-4765-8c2c-3cf59e5fcc32"
}
}
Error Response
{
"message": "The server encountered an unexpected condition which prevented it from fulfilling the request.",
"code": "internal.server.error",
"status": 500,
"contextId": "ebb396da-6fa0-4e2c-af14-42a6e2386514",
"details": [],
"errors": []
}
Regards, Puneeth
John_Carnell | 2024-10-03 13:00:34 UTC | #2
Hi Puneeth,
You will need to open a ticket with our Care support group. A 500 error message indicates an internal service error with the service being called and Care will need to work with the engineering team to figure out what happened.
Thanks, John Carnell Director, Developer Engagement
puneeth | 2024-10-03 13:13:10 UTC | #3
Hi John,
Thank you! I will pass this on to my team.
Thank you, Puneeth
system | 2024-11-02 13:13:21 UTC | #4
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