Jeremy_MONZO | 2022-02-10 09:34:02 UTC | #1
Hello guys,
I try to update skill on waiting interaction with this API /api/v2/routing/conversations/{conversationId}
{ "priority": 10, "skillIds": ["056be533-8816-4843-8669-a566ae05679a"], "languageId": "", "requestScoredAgents": [
] }
but the answer is : "message": "Conversation does not have a routing rule configured. Cannot update scored agents.", "code": "bad.request", "status": 400,
Is there prerequisite for use this API? I have tested with mail, voice, chat interaction but same result..
Any hints? thanks
Anton_Vroon | 2022-02-11 13:29:22 UTC | #2
Just remove the parts you don't need, all fields are optional.
So this will work fine for your purpose: { "priority": 10, "skillIds": ["056be533-8816-4843-8669-a566ae05679a"] }
Jeremy_MONZO | 2022-02-11 16:44:17 UTC | #3
thanks Anton for your reply
system | 2022-03-14 16:44:41 UTC | #4
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