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Update the presence of a Zoom user based upon an inbound interaction

  • 1.  Update the presence of a Zoom user based upon an inbound interaction

    Posted 06-05-2025 18:26

    craig.johnson | 2023-07-05 07:43:17 UTC | #1

    I am wondering if there is an update to the below blueprint as Zoom will no longer support JWT authentication from September 1, 2023. On June 1, 2023, Developers will not be able to create new JWT app types.

    https://developer.genesys.cloud/blueprints/update-zoom-presence-from-inbound-interaction-trigger-blueprint/

    The below article suggests that we can use Server-to-Server OAuth or OAuth apps https://developers.zoom.us/docs/internal-apps/jwt/

    I was wondering if this has been tested with Genesys and if there are any instructions on how to configure Genesys to authenticate with Zoom?

    John_Carnell | 2023-07-05 15:20:30 UTC | #2

    Hi Craig,

    Thanks for letting us know. I reached out to the product manager who wrote the original blueprint and he is going to look at updating it.

    Thanks, John Carnell Director, Developer Engagement

    craig.johnson | 2023-07-05 21:36:35 UTC | #3

    Hi John,

    Thank you for the update.

    Regards Craig

    John_Carnell | 2023-07-06 16:51:47 UTC | #4

    This post was migrated from the old Developer Forum.

    ref: 20846



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