Genesys Cloud - Developer Announcements!

Summary

We’ve moved subTypeSettings to the MessageMediaSettings level, instead of applying it to all mediaType instances. At this point, subTypeSettings is intended to apply only to the Message media type.

Effective Date

Friday, July 18, 2025

Details

This change aligns with the intended design where subTypeSettings should only be relevant for the Message media type.

There isno impact unless you are relying on the Queue > MediaSettings > media[subTypeSettings] schema—for example, in mocks or tests.

After this change, subTypeSettings will appear only for the Message media type.

The endpoints impacted by this change are anything using the Routing/Queue resource:

For instance:

• /api/v2/routing/queues

• /api/v2/routing/queues/{queueId}

Issue References

[AS-3653]

Contacts

Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.

Hi,

Is that Impact the Cx as Code deployment for Terraform. 

I see below error when I export from one to try to run on other environment.

Error: mismatch on attribute media_settings_message.0.sub_type_settings.1.media_type:

│ expected value: <nil>

│ actual value: instagram

│

│   with genesyscloud_routing_queue