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Updating an IVR Config using a swagger class

  • 1.  Updating an IVR Config using a swagger class

    Posted 06-05-2025 18:08

    Chris_Carr | 2022-06-16 21:14:54 UTC | #1

    Hello,

    I am trying to update an IVR's config using body = PureCloudPlatformClientV2.IVR() and was wondering how include the json body using body = PureCloudPlatformClientV2.IVR(). I normally just create a JSON body but wanted to know how I could use this method.

    Code snippet:

    apiinstance = PureCloudPlatformClientV2.ArchitectApi() ivrid = 'ivridexample' # str | IVR id body = PureCloudPlatformClientV2.IVR() # IVR |

    try:

    Update an IVR Config.

    apiresponse = apiinstance.putarchitectivr(ivrid, body) pprint(apiresponse) except ApiException as e: print("Exception when calling PutArchitectIvrRequest->putarchitectivr: %s\n" % e)

    Thanks.

    charlie.conneely | 2022-06-17 14:16:51 UTC | #2

    Hi Chris,

    If you want to update an existing IVR, instantiating a variable with PureCloudPlatformClientV2.IVR() won't do, as you are creating a new IVR object. This would be more appropriate for a POST operation. I believe what you should do is perform a GET request using the IVR ID and change fields on the response body which, if successful, will be the IVR config. I've attached an example below.

        try:
        body = architectApi.get_architect_ivr(ivrId)
        body.description = 'Updated description'
        try:
            api_response = architectApi.put_architect_ivr(ivrId, body)
            pprint(api_response)        
        except ApiException as e:
            print("Exception when calling PutArchitectIvrRequest->put_architect_ivr: %s\n" % e)
    except ApiException as e:
        print("Exception when calling GetArchitectIvrRequest->get_architect_ivr: %s\n" % e)

    Please let me know if this answers your question.

    Kind regards, Charlie

    Chris_Carr | 2022-06-17 14:17:51 UTC | #3

    Thank you, I will give this a go, appreciate it.

    Kind Regards, Chris

    system | 2022-07-18 14:18:27 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 15195



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