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Updating Routing Skill to a User - POST /api/v2/users/{userId}/routingskills

  • 1.  Updating Routing Skill to a User - POST /api/v2/users/{userId}/routingskills

    Posted 06-05-2025 18:09

    H.Holloway | 2024-04-18 18:45:34 UTC | #1

    Hi,

    I just wanted to find if endpoint /api/v2/users/{userId}/routingskills only accepts one skill at a time. I am trying to add skills to a user but it only appears to add one skill.

    This is the body that I am using

    {
  "id": "c164a589-8ac0-4fd4-a561-85fdc021ec71",
  "proficiency": 0,
  "id": "888c18f6-a694-454e-b2dd-a38fefbdf711",
  "proficiency": 0,
  "id": "6d9cb505-83e1-4f2f-bb3a-cf1a5e874340",
  "proficiency": 0,
  "id": "4c524c0d-90eb-4bde-a7a9-7766ae0a93e0",
  "proficiency": 0,
  "id": "08921088-98a9-4582-b166-a73b9b353c9a",
  "proficiency": 0
}

    and the response I receive is

    {
  "id": "08921088-98a9-4582-b166-a73b9b353c9a",
  "name": "test",
  "proficiency": 0,
  "state": "active",
  "skillUri": "/api/v2/routing/skills/08921088-98a9-4582-b166-a73b9b353c9a",
  "selfUri": "/api/v2/users/33bfe777-d765-49ab-9747-32ab620c500a/routingskills/08921088-98a9-4582-b166-a73b9b353c9a"
}

    Thank you.

    tim.smith | 2024-04-18 18:56:51 UTC | #2

    Hello, you aren't able to devise your own format for the request; you must make the request as documented. You can find the documentation for this endpoint here: POST /api/v2/users/{userId}/routingskills. It shows that the request is a single object.

    If you want to do a bulk add, try one of the next resources in the list: PATCH /api/v2/users/{userId}/routingskills/bulk or PUT /api/v2/users/{userId}/routingskills/bulk.

    H.Holloway | 2024-04-18 18:59:35 UTC | #3

    Thank you @tim.smith , apologies, I did not look at those endpoints. That helps a lot and resolved my issue, I appreciate it very much.

    Thanks again.

    Harry

    system | 2024-05-19 19:00:20 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 25810



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