dnivelad | 2017-05-24 09:51:00 UTC | #1
If I run a query against /api/v2/analytics/users/details/query with an interval I get a result which looks something like this
{ "startTime": "2017-05-24T06:33:31.796Z", "endTime": "2017-05-24T07:07:06.368Z", "routingStatus": "OFF_QUEUE" }, { "startTime": "2017-05-24T07:07:06.368Z", "endTime": "2017-05-24T07:07:46.902Z", "routingStatus": "INTERACTING" }
is it possible to get the conversationID för which conversation the user was interacting in during the INTERACTING status?
anon28066628 | 2017-05-24 13:00:39 UTC | #2
The conversation ID isn't included - the user detail query is only aware of user-related data. You can cross-reference the time intervals against data from the conversation details query to get this level of granularity.
system | 2017-06-24 13:07:18 UTC | #3
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