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Using the Embeddable Framework, how do I determine that I am now ACW?

  • 1.  Using the Embeddable Framework, how do I determine that I am now ACW?

    Posted 06-05-2025 19:03

    sikeda | 2023-09-08 05:46:40 UTC | #1

    When I subscribe to "Interaction", I get a "disconnect" notification when a call is disconnected, This is true whether you actually made the call or not. The information that is notified with "disconnect" includes "isDone". If "isDone" is "false", it is currently ACW, and if "true", it is not ACW. Is this correct?

    Also, when the wrap-up code is entered, "acw" is notified and in this notification "isDone" is set to "true". Is it safe to assume that ACW is completed with this?


    system | 2023-10-08 05:45:20 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 21899