GenesysCommunity | 2016-06-08 17:19:50 UTC | #1
I'm familiarizing myself with Architect and PureCloud in general, in hopes of moving the whole company over (including our Support IVR) to PC within the next few weeks.
In talking with JimU about external data lookups, he advised that Connectors would be the place to start on making that happen.
In checking with Matt Weaver on just how to do that, he pointed me to the PureCloud Developer Center. There I found the Web Services Data Dip Connector.
I've read through the online information about it, and I'm left with a few questions...
I don't see this as a Connector that I can add to my PC org. The only connector that appears in my list is the AD connector. Am I possibly looking in the wrong place, or is there a different procedure for adding a Connector?
It looks like this Connector has a static list of possible actions. I haven't read through them all in detail, but if I want to use this connector, does that mean that my web service has to be tooled to fit those specific interface definitions to use one of those possible actions?
If #2 is a yes, and I need a different action type, how would I go about creating a new Action? Can I? This may be more obvious to me once I am able to add the Connector to my org...
If I can't edit the existing Connector with actions I need, how would I go about creating my own Connector that is specific to the things I need my IVR to be able to do? Is that permitted for Partners yet?
Thanks!!
GenesysCommunity | 2016-06-08 17:20:00 UTC | #2
- Contact support to get it added to your PC org.
- Yes. We provide an example implementation in C# to get you started. I created an example in Node.js if you would like to look at that as well.
- Unfortunately we are bound to the current methods listed.
- We will eventually need to support dynamically name actions with dynamic payloads to support what you are looking for. I don't have a timeline on that yet.
system | 2017-08-28 19:24:36 UTC | #3
This post was migrated from the old Developer Forum.
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