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Using WEB RTC SDK IN IE11 - does not work?

  • 1.  Using WEB RTC SDK IN IE11 - does not work?

    Posted 06-05-2025 18:47

    NSRPureCld | 2018-08-20 22:07:37 UTC | #1

    I am facing the following problem.

    1. I am using IE11 and want to make outbound call using my WEB RTC PHONE.

    I am using the following sdk:

    <script src="https://sdk-cdn.mypurecloud.com/webrtc-sdk/latest/purecloud-webrtc-sdk.js"></script>

    2. I am logging into Pure Cloud from my CRM Application and getting the token correctly.

    3. Then I am setting pendingSession call back successfully.

    sdk.on('pendingSession', function pendingSessionSuccess(aJSONObject){ debugMessage("Neetin entered pendingSessionSuccess"); debugMessage("in pendingSessionSuccess id = " + aJSONObject.id); debugMessage("in pendingSessionSuccess address = " + aJSONObject.address); debugMessage("in pendingSessionSuccess conversationId = " + aJSONObject.conversationId); debugMessage("in pendingSessionSuccess autoAnswer = " + aJSONObject.autoAnswer); //sdk.acceptPendingSession(id, {autoStartMedia:false, autoConnectSession:false}); sdk.acceptPendingSession(aJSONObject.id); debugMessage("in pendingSessionSuccess accepedtPendingSession"); }

    4. I make a out bound call.

    I make a out bound call. The call back methods are called; but I get the RTCPeerConnection error message ! You can see below that when the outbound call is made, then the pendingSessionSuccess function is hit with correct parameters. But I do get the error and the call is never made.

    in pendingSessionSuccess id = 86499afe-13db-40c5-bec3-65d2a11e69df in pendingSessionSuccess address = +19803088701 in pendingSessionSuccess conversationId = 92398639-b184-4771-8ebe-a78e3e0a14ae in pendingSessionSuccess autoAnswer = true in pendingSessionSuccess xxx acceptPendingSession SCRIPT5009: 'RTCPeerConnection' is undefined File: realtime.js, Line: 23, Column: 13296

    I do not get this message in Chrome !

    tim.smith | 2018-08-23 13:45:30 UTC | #2

    https://help.mypurecloud.com/articles/purecloud-requirements/

    Internet Explorer — IE 11

    Video chat not supported Screen sharing not supported PureCloud WebRTC web-based phone not supported Voicemail playback requires WebM plugin View faxes not supported

    system | 2018-09-23 13:45:34 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 3402



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