Chris_Phillips | 2019-09-04 18:00:19 UTC | #1
So we have discovered (been told) that VM callbacks have some priority as voice calls.
We want them to have a lower priority. Is there a way to do this.
The only thought we've had is either
- Use the api to change it (can we change priority of inflight call?) using a data action
- Transfer into the same queue with a lower priority and a different in queue flow that goes straight to VM.
Both are a pain to do, and the first might not be possible, and the second requires us to copy paste a bunch of skill setting flow, plus we aren't sure what it will do to our metrics.
Thanks Chris
tim.smith | 2019-09-05 18:39:20 UTC | #2
You can transfer conversations via the API, but it's not possible to attach any routing information with it. All routing decisions are made based on configuration of the queue/flow.
system | 2019-10-06 18:39:21 UTC | #3
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