andygunther | 2017-04-24 21:00:15 UTC | #1
Can someone point me to methods that we can use to enable Voicemail for a user, and to enable Auto Answer? Or, if there are options to enable these when the user is created, that would be helpful too.
Thanks!
tim.smith | 2017-04-25 14:09:12 UTC | #2
Regarding voicemail, that is currently controlled via a permission and a setting on the user's profile (private API call). There is a pending feature to migrate that setting to be controlled by the voicemail permission only and will remove the profile setting. This feature is currently in limited release. If you would like to be included in the limited release, please open a ticket with PureCloud support and provide them with your org ID and they can add your org to the limited release.
For auto answer, that is also currently controlled by a private API. I've created API-2522 to have that setting exposed in the Platform API.
andygunther | 2017-04-25 16:50:47 UTC | #3
The Auto Answer one is a real killer. Most agents need it, and there's no way to enable it in bulk. It took me 2 hours to update the extensions of 35 agents using the web admin functionality the other day. We have a 150 agent project loading agents in early May - and having to go manually touch all of them to enable Auto Answer is going to be a big time time suck. If there's any priority consideration, that's a pretty important one for new installs.
tim.smith | 2017-04-25 18:52:50 UTC | #4
Thanks for the use case. I've attached it to the issue.
system | 2017-08-28 19:34:05 UTC | #5
This post was migrated from the old Developer Forum.
ref: 1217