robenner | 2021-04-21 14:06:33 UTC | #1
Any update when Genesys will provide the ability to fork the audio stream to capture the live call? (ie Voice stream)?
Jerome.Saint-Marc | 2021-04-22 14:49:48 UTC | #2
Hello,
If your question is for a "monitoring" use case, the Product Manager just told me that they are planning to start the work soon, but there are no timelines yet.
If your question is for a Conversational Bot/Self-Service (i.e Voice bot use case), it is on the roadmap - but it will be later in the year though.
Regards,
system | 2021-05-23 15:04:49 UTC | #3
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