PaolalaZazzera | 2020-11-30 15:34:00 UTC | #1
How to enable file attachment in the web chat? The option uploadsEnabled: true, in the web chat script does not enable the attachment button. Any suggestion?
tim.smith | 2020-11-30 15:41:23 UTC | #2
Web Chat doesn't support attachments. Please refer to the documentation here:
You can request new features and share your use case at https://genesyscloud.ideas.aha.io/.
PaolalaZazzera | 2020-11-30 18:32:18 UTC | #3
Thank you for your answer Tim,
But on the link : [WebChat - Genesys Documentation]https://all.docs.genesys.com/WID/Current/SDK/WebChat-combined there are picture showing the attachment icons.
Plus the option uploadsEnabled - boolean - "Show/Hide the Send File button. The button will be shown if the value is set to true." is described.
in any case uploadsEnabled - boolean - true does not work on my web chat script (emojis does instead)
"webchat": { "uploadsEnabled": true, "emojis": true,
tim.smith | 2020-11-30 18:43:31 UTC | #4
That doesn't apply to Genesys Cloud web chat. See the links above (v2 specifically) for documentation about Genesys Cloud web chat.
system | 2020-12-31 18:43:34 UTC | #5
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