usuresh | 2024-10-04 02:55:06 UTC | #1
Dear Team, I'm trying to do a web messaging with form and sending custom attributes , everything is fine with the first conversation. The problem is when the first conversation is ended refresh the page and begin a new conversation with "Start New" button, this conversation didn't receive custom attributes. So in this way I can't send the custom attributes. Note : Without refresh the page second conversation also works fine.
Here is my sample code snippet:
function toggleMessenger() { Genesys( 'command', 'Messenger.open', {}, function (o) { closeLauncher() Genesys('command', 'Database.set', { messaging: { customAttributes: { FirstName: document.getElementById('fname').value, LastName: document.getElementById('lname').value, Subject: document.getElementById('subject').value }, markdown: true }, }) }, function (o) { Genesys('command', 'Messenger.close') } ) }
system | 2024-11-04 02:55:52 UTC | #2
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