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  • 1.  Web Messaging Co-Browse - unable to see certain fields on customers screen

    Posted 11-29-2022 09:29
    Edited by Angie Gibbs 11-29-2022 09:29
    Web Messaging Co-Browse  - Anyone have any issues seeing certain fields on customers screen?
    #Unsure/Other

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    Angie Gibbs
    ConvergeOne, Inc.
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  • 2.  RE: Web Messaging Co-Browse - unable to see certain fields on customers screen

    Posted 11-30-2022 04:19
    Yes, not everything renders correctly as it will depend on the website and how it is constructed. If the fields are not visible, it could be the way it is created and is not a HTML field or form. We would need more details on the page to be able to help.

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    Marc Sassoon
    Genesys - Employees
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  • 3.  RE: Web Messaging Co-Browse - unable to see certain fields on customers screen

    Posted 11-30-2022 09:42
    The field shows up however the contents of the field is not displayed. For an example, say the field in for entering an amount and the amount in the field always shows $0.00 but in reality, it is a different amount.

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    Angie Gibbs
    ConvergeOne, Inc.
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    Original Message


  • 4.  RE: Web Messaging Co-Browse - unable to see certain fields on customers screen

    Posted 11-30-2022 09:53
    Right, so the content is missing. Can you send me the URL and I will take a look. We can take this offline for now if you email me at marc.sassoon@genesys.com

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    Marc Sassoon
    Genesys - Employees
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    Original Message


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