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The basic documentation is visible here (step 6.b): https://help.mypurecloud.com/articles/configure-messenger/This implies that you can selectively enabled (or disable) this feature within individual Messenger configurations, it's not a global org-level feature.
Hope you're well? Would be keen to join the Beta please. Utilities sector opportunity to displace Nuance. Building out Web Messenger demo with Bot Flow and auto-start would really help since Nuance already does this to an extent.
We'll build demo with quick replies, cards, rich text and probably authentication.Cheers,Brendon
Cheers Angelo. All good here too. Have filled in the form and already got a good chunk of the Bot Flow demo built out.
I realised after saying we'd use cards, that they aren't yet supported with Bot Flows. May add that using Dialogflow if time permits once the like for like use cases are complete. Thanks for the support with the beta access.
------------------------------Brendon ScottMiratech, Inc------------------------------
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