Genesys Cloud - Beta HQ

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  • 1.  Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    GENESYS
    Posted 07-07-2022 11:54
    Hi there Digital friends ๐Ÿ‘‹
    We're happy to announce Beta availability for Web Messaging Conversation Auto-Start (DIG-I-997): this cool new feature allows brands to more simply and proactively engage with visitors on their website, by automatically starting a Web Messaging conversation as soon as the Genesys Messenger is expanded: in combination with Bots, this allows you to automatically welcome and greet users with relevant information, and start the intent detection or visitor qualification flow without having to necessarily wait for an inbound message from the user. If this sounds like a good fit for your business, don't hesitate to enroll in the Beta by clicking on the corresponding tile on Beta HQ Community pageย to get you started.
    You can share feedbacks in this post, or reach out directly.
    We hope you like it!
    #BetaAnnouncement

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    Angelo Cicchitto
    Genesys - Employees
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  • 2.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    GENESYS
    Posted 07-11-2022 13:45
    To clarify: this new feature is configurable at a granular Messenger configuration level.

    The basic documentation is visible here (step 6.b): https://help.mypurecloud.com/articles/configure-messenger/
    This implies that you can selectively enabled (or disable) this feature within individual Messenger configurations, it's not a global org-level feature.



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    Angelo Cicchitto
    Genesys - Employees
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  • 3.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    Posted 08-16-2022 09:29
    Hi Angelo,

    Do you know when we could have access to this beta?

    Regards

    Melvyn

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    Melvyn Runghen
    Paxyl Solutions
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  • 4.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    GENESYS
    Posted 08-17-2022 12:38
    Hello Melvyn - we received your request and working on it: will send you direct email presumably later this week.
    Thanks for the interest!

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    Angelo Cicchitto
    Genesys - Employees
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  • 5.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    Posted 08-19-2022 19:25

    Hi Angelo,

    Hope you're well? Would be keen to join the Beta please. Utilities sector opportunity to displace Nuance. Building out Web Messenger demo with Bot Flow and auto-start would really help since Nuance already does this to an extent.

    We'll build demo with quick replies, cards, rich text and probably authentication.

    Cheers,

    Brendon



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    Brendon Scott
    Miratech, Inc
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  • 6.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    GENESYS
    Posted 08-22-2022 05:05
    Hi Brendon,
    All good, hope you are well too ๐Ÿ™‚
    Happy to Beta enable your org with Nuance integration: could you please fill out this online form (more for internal house-keeping)?

    Thanks,
    Angelo

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    Angelo Cicchitto
    Genesys - Employees
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  • 7.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    Posted 08-22-2022 05:58

    Cheers Angelo. All good here too. Have filled in the form and already got a good chunk of the Bot Flow demo built out.ย 

    I realised after saying we'd use cards, that they aren't yet supported with Bot Flows. May add that using Dialogflow if time permits once the like for like use cases are complete. Thanks for the support with the beta access.



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    Brendon Scott
    Miratech, Inc
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  • 8.  RE: Web Messaging Conversation Auto-Start now BETA ๐Ÿš€

    GENESYS
    Posted 16 days ago
    I'm happy to confirm that we just released this feature as GA (General Availability) therefore the Beta program is now closed. See general Release Notes here.
    Thank you to all those who participated and provided valuable feedbacks to help us refine the feature and validate the usage, we are grateful ๐Ÿ™
    We're all excited about this new channel and will continue adding more exciting features.

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    Angelo Cicchitto
    Genesys - Employees
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