Lex_Yang | 2023-05-30 14:28:51 UTC | #1
Hi @Angelo_Cicchitto,
With the idea below on GA already, how can we initiate the disconnect via API without removing/wrapping up the interaction from agent's end? We tried PATCH /api/v2/conversations/messages/{conversationId} HTTP/1.1 but it removed the interaction from agent UI, is there another API we could use for this?
https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-26
Angelo_Cicchitto | 2023-05-30 14:43:44 UTC | #2
What functional use-case are you trying to solve?
Lex_Yang | 2023-05-30 15:00:58 UTC | #3
To mimic web chat behavior where customer clicks a button to disconnect the interaction, but using a custom interface, we are also sending customer to a survey form at the end of interaction (survey form is imbedded within the web messaging popup).
Lex_Yang | 2023-05-31 22:30:46 UTC | #4
Any updates please?
Angelo_Cicchitto | 2023-06-01 12:32:49 UTC | #5
I think what you need is this Idea, basically trigger a Flow upon Conversation Disconnect: https://genesyscloud.ideas.aha.io/ideas/DIG-I-1027
system | 2023-07-01 12:33:02 UTC | #6
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