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Web Messaging - Get Agent Name displayed in webmessaging customer

  • 1.  Web Messaging - Get Agent Name displayed in webmessaging customer

    Posted 06-05-2025 18:35

    fransiska.hendra | 2022-05-03 06:15:29 UTC | #1

    hi All,

    Just wondering if is it possible to display agent name in the webmessaging for customer ?

    In the chat, yes its displayed.

    Thank you Fransiska

    Angelo_Cicchitto | 2022-05-03 07:04:38 UTC | #2

    Hi Fransiska, We're now starting to work on it, see this Idea: https://genesyscloud.ideas.aha.io/ideas/DIG-I-116

    Thanks! Angelo

    fransiska.hendra | 2022-05-03 07:19:45 UTC | #3

    hi @Angelo_Cicchitto

    thanks for advising.

    Fransiska

    system | 2022-06-02 07:20:17 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 14556



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