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Web Messaging - Mobile Journey Tracking

  • 1.  Web Messaging - Mobile Journey Tracking

    Posted 08-14-2023 10:57
    Edited by David Kempl 08-30-2023 03:16

    Hello everyone,


    We are excited to announce the availability of Mobile Journey Tracking (see corresponding DXWMM-I-24 Idea here). This feature was specifically designed to collect user navigation across Mobile Screens. It enables your Mobile Developers to send app events directly to new Genesys Cloud API endpoints and create Segments and Outcomes via Admin Console.


    If you are interested, please sign-up by filling out the form below visible also in Beta HQ homepage, we'd love to get your feedback!

    Web Messaging - Mobile Journey Tracking - Beta Sign-up Form

    After we enable the feature for your org, we will reach out to you to confirm: this may take a few days.

    The feature follows the general GPE pricing, for more details visit this page: Predictive Engagement event pricing


    Thanks for your patience and interest!




    David Kempl
    Genesys - Employees

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