fransiska.hendra | 2022-10-24 21:50:18 UTC | #1
Hi everyone,
Just wondering if anyone can help advise, is there any event in web messaging, we can subscribe / use to know when agent end chat /chat disconnected from Client Widget.
The purpose of this, for Security Reason, in the situation, where widget is hosted in public website and first customer is finished chat, but they forgot to close the chat widget and left the widget opened. eq see below screenshot
Because web messaging keep carrying old chat history, if next person use this PC, they will able to read the previous chat history.
We tried using "Conversation.closed" event, Genesys("subscribe", "Conversations.closed", ], but it need a user activity to close the chat button. ![image|386x500
Just wondering if we can capture, agent end chat from widget, or chat disconnected from widget, then we can add activity to clear the cookies.
Any advise appreciated.
Thank you Fransiska
Angelo_Cicchitto | 2022-11-03 13:33:54 UTC | #2
Hi @fransiska.hendra For maximum level of privacy, we would always recommend to use Authenticated Web Messaging. The event you're looking for will be published once the Conversation Disconnect feature is released (now in-progress). Another improvement in terms of End-User privacy on shared computers will be provided by this upcoming feature, now in chartering.
fransiska.hendra | 2022-10-25 10:09:51 UTC | #3
thanks @Angelo_Cicchitto ,
Yes, with authenticated chat we can use logout function to clear cookies, thanks for sharing. Hoping the Conversation Disconnect feature can be released soon. Like in chatV2, there's a event chat disconnected we can subscribe.
Thanks for advise Fransiska
system | 2022-11-24 10:10:23 UTC | #4
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This post was migrated from the old Developer Forum.
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