Genesys Casual

Knowledge Workbench vs. Knowledge Fabric: Choosing the Right Solution for Your CX Needs - June 17^th @11 AM EST / 4 PM GMT 

Register here: https://www.genesys.com/events/gcsm-workshop

Join us as we explore Genesys Cloud's two knowledge management solutions-Knowledge Workbench V2 and Knowledge Fabric-to help you discover the right fit for your needs. You'll learn when to use article-based knowledge versus AI-powered multi-source approaches, and walk away with discovery questions, implementation best practices, and the confidence to deliver modern knowledge-driven CX experiences. 

@Patricia Hourigan

Thank you for sharing this information with the community. 😎
It's super useful for everyone!

Patricia Hourigan thank you for sharing

Thanks for sharing, Patricia!

This looks like a very useful session, especially because the difference between Knowledge Workbench and Knowledge Fabric can be a key decision when designing a knowledge strategy for CX.

I'm particularly interested in understanding when to use a more article-based knowledge approach versus a multi-source, AI-powered approach. Having best practices and discovery questions should be very helpful for teams that are planning or evolving their Genesys Cloud knowledge implementation.

Great recommendation!