ayush | 2023-01-10 07:55:47 UTC | #1
We have configured a WebSocket for audiohook integration it is in activated state but even after activating transcription on queue and flows we are not getting any audio stream on our websocket. Is there any more configuration required ?
Jerome.Saint-Marc | 2023-01-10 09:57:02 UTC | #2
Hello,
You need to enable recording on your Genesys Cloud Voice Trunk or BYOC Cloud Trunk. Line Recording must be enabled, Dual Channel must also be enabled using one of the following audio formats (audio/PCMU, audio/PCMA, audio/L16, audio/opus)
You also need to request the transcription to start, via configuration or via the Architect flow. Via configuration, at Queue level, you can enable voice transcription for the voice channel Or you can request it from an Architect flow using the Transcription action.
Regards,
system | 2023-02-10 09:57:15 UTC | #3
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