Genesys Casual

Hi everyone! 

Pop in and say "hi" to our new Senior Manager of Online Communities, Ami Defesche! We're super excited to have her as a part of our team. Let's show her how amazing our communities members really are with a warm welcome! 

#Events/Contests

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Nicole Milliken
Senior Online Community Video Specialist
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Welcome!

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Chad Blanton
Director
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Welcome to the Genesys Community team, Ami! Great to have you here and looking forward to seeing you around the community 😊

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Phaneendra
Technical Solutions Consultant
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Hi everyone :)

Welcome to the Genesys Community team 😊

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Carlos Gutierrez
Solution Consultant
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A very warm welcome Ami! 

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Valentina Postelnicu
VP Advisory Services
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Hi Ami,

Welcome to the community!

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Elisson Fernandes
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Welcome @Ami Defesche

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Kevin Roddis
Engineer
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So excited to have you on our team! Welcome, @Ami Defesche!

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Clay Tison
Sr. Dir., CS Digital Transformation
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Welcome Ami!!!

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Luis Sandoval
Expert Customer Success Manager
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Welcome to the Community, Ami!

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Lina Schamberger
Customer Success Onboarding Specialist
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Thank you all for the warm welcome!! I'm so excited to be here and can't wait to get to know you all. 

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Ami Defesche
Senior Manager, Online Communities
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Welcome to the community !!

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Leonardo Teixeira
NA
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Welcome to the team, @Ami Defesche We're excited to have you with us!

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Tracy
Genesys
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Hi @Ami Defesche!

Welcome to the community. I hope I answered the questions correctly. 😁

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Edgar Dreger
Senior Genesys Analyst
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Welcome to the team and to Genesys, Ami! We're so happy you're here!

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Natalie Nobles
Genesys - Employees
Sr. UX Researcher/Designer
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Welcome Ami 🎉

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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Welcome to the team @Ami Defesche. Happy to have you here!

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Cameron
Online Community Manager/Moderator
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Welcome to the Genesys Community team, Ami!

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Mateus Nunes
CX Manager at Solve4ME
mateus.nunes@solve4me.com.br
Brazil
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Hi Ami,

Welcome to the community!

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Leticia Oliveira

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Letícia Rogue
-
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Welcome

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Luis Antonio Padilla Yee
na
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Welcome, Ami!

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Dave Halderman
Business Analyst
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Hi and welcome, @Ami Defesche! 

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Paul Rapoza
Genesys - Employees
Professional Services Senior Project Manager
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Welcome @Ami Defesche!!!

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Arthur Pereira Reinoldes
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Mario Cesar da Silva
Sr. Customer Success Manager
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Hello! Welcome, Ami. Best of luck on your journey!

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Juliano De Paiva
Genesys Analyst
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Welcome to the G-Family! @Ami Defesche. I'm sure you will be really happy here.

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Miguel Lopez
Solutions Consultant
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Welcome to the Genesys Community team, Ami!

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Victor Soares
Gerente técnico
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Welcome Ami!

I just answered the questions on Trivia Tower, and I hope you had a Final Fantasy themed wedding, because that would be awesome! hahaha

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Marcello Jabur
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Welcome @Ami Defesche... I really hope you are a cat person like I guessed in Trivia Tower. 😂

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Alicia Blazey
Manager, Professional Services
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As a former Austinite myself (that also started out in the video game industry), have a howdy and warm welcome to Genesys. I heartily agree that Genesys' Orchestrators community is one of the most engaged, interactive product communities around. You're in for a treat.

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Elizabeth Collins Leon
CX Advisory Consultant
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Welcome, @Ami Defesche! 

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Luiz Rosa
Full stack developer
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Welcome to the Community, Ami!

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BR,
Uzay
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Hi @Ami Defesche Welcome to exciting energetic community.

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YOGESH J MUNGEKAR
na
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Welcome! 

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Vasylyna Gumel
Senior CX Advisory Consultant
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Welcome Ami

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Karim Abdellatif
Senior Customer Success Manager
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Welcome Ami!

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Dave Stockdale
NA
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Welcome and good luck with the new role!

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Darren Beck
Delivery Engineer Telephony
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Welcome Ami! 😊

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Berta Mendez
Customer Success Manager
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Welcome to the Genesys Community team, Ami!

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Victor Soares
Gerente técnico
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Hi Ami,

Welcome to the Genesys Community!

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Carmel Ann Young
Technical Account Manager
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Welcome! 

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Kieran Exley
Senior Unified Communications Services Specialist
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Welcome Amy!

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Emily Kammerer
Director-Contact Center Operations
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Welcome to our Genesys family @Ami Defesche!❤️

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Dimitris Lysikatos
Senior Technical Account Manager
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Welcome, Amy!

It's great to have you here.

P.S.: Great music choice!

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Yeni Paola Zapata
Senior Customer Success Manager
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Willkommen bei Genesys 🤘

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Marcus Andree
Customer Success Manager
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Hi Ami! Welcome to the community!

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Luiz Santos Bandeira
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Welcome to the team, @Ami Defesche!

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Sabrina Boyett
UX Design Developing Technical
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Welcome to the Genesys Community team @Ami Defesche 😊!

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Heena Patel
Project Manager
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Bem vinda!

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Eduardo Hubner
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Welcome Ami! Great to have you hear. I enjoy rock / metal as well. Going to see Shinedown in late July and looking forward to it :)

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Shane Jenkins
IT Sys Admin Mgr
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Original Message:
Sent: 05-19-2026 09:49
From: Eduardo Hubner
Subject: Welcome a new member of the community team!!!

Bem vinda!

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Eduardo Hubner
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Welcome to the Genesys Community team, Ami! 

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Suzi Leao
suzi.oliveira@genesys.com
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Welcome Ami!

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Martin Krause
Technical Account Manager
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Hi, Ami! Welcome, and looking forward to working with you!

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Evan Feick
Sr Technical Account Manager
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Hey there, welcome and congrats on the job!

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Don Giannini
Performance Support Manager
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Welcomeeee!! 😀

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Mario Cesar da Silva
Sr. Customer Success Manager
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Welcome, Ami!

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Fabíola Freitas
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Wow!! This community truly is the best! Thank you again for the warm welcomes. It's great to meet each and every one of you all. 

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Ami Defesche
Senior Manager, Online Communities
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Welcome!

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Gabriel Garcia
NA
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Welcome to the team Ami!

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Jason Kleitz
Online Community Manager/Moderator
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Welcome to the Genesys Community team

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Victor Soares
Gerente técnico
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Welcome Ami! Looking forward to seeing you in the Community. 😁

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Nicki Dehn
Senior Cloud Partner
AAA Club Alliance
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Welcome to the community Ami. 

Help us to always make the community better.

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Hi Ami, welcome to the community! Great to have you!  😊

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Chris Rodriguez
Contact Center System Administrator
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Welcome to Genesys, Ami!

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Dominik Buehler
Principal Professional Services Consultant
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Tom Corsi
Voice Analyst
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Hi, @Ami Defesche! Welcome to the team! Nice Trivia video!!!

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Rodrigo Romao
NALA Team Lead - Genesys - Employees
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Welcome Ami!

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Martin Boyle
x
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Welcome aboard! We are happy to have you with us. Wishing you success and a great experience ahead.

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Gokan Duru
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Original Message:
Sent: 05-20-2026 09:17
From: Martin Boyle
Subject: Welcome a new member of the community team!!!

Welcome Ami!

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Martin Boyle
x
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Welcome Ami, so great to have you here.!

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Clare Sweeney
Senior Director - GTM Strategy, Education
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Welcome aboard! We are happy to have you with us. Wishing you success and a great experience ahead.

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Gokan Duru
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Hello Ami;

Welcome to the Genesys Community team!

It's a pleasure to have you as part of this great community.

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Misael Eduardo Rodriguez Acevedo
Sixbell Colombia S.A.S.
Engineer Specialist
misael.rodriguez@sixbell.com
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Welcome to the team, @Ami Defesche!

Great choice on the desert island albums - I just recently found my old copy of Spice World on VHS 😂

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Kathryn Verdoni
Genesys - Employees
Global Advocacy Program Lead
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Welcome, Ami! I loved the video interview of you!

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April Melheim
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Welcome to the community !!

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William Bortolucci
-
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Welcome to the Genesys Community team, Ami!

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David Betoni
Principal PS Consultant
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Welcome Ami!

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Thiago Miyaguchi
na
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Welcome Ami.

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Parvez Alam
Senior Technical Architect
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Bonjour!

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Thomas Vickery
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Welcome @Ami Defesche I'm sure you'll enjoy working with all the communities!

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Richard Chandler
Connect
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Welcome to the Genesys Community Ami!

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Isabelle Bourgie
Work Force Management, Senior Consultant
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Bem vinda!

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Andre Costa
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Welcome to Genesys and welcome to the Community!!

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Seean Weaver
MAPFRE USA - Telecom Analyst
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Welcome to the Genesys community and family Ami.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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Welcome!!!

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Maico Zorzan
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Welcome aboard!

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James Bonnevie
Technology Engineer Consultant
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Welcome to the community @Ami Defesche!

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Eajay S. Mogol
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Welcome, Ami.  Hope to get to meet you a Xperience '26 in Vegas.

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Marty Hand
CTO
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Welcome Ami!

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John Butine
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Welcome to the Genesys Community team, Ami! We are pleased to have you join us and look forward to your participation within the community. 😊

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Suryavesh Sahani
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Hi @Nicole Milliken,

That's a very thoughtful way of Welcoming a Community member !
I now, know more trivia about Ami than my own girlfriend.

Welcome @Ami Defesche!

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Ashiesh Sharma
GCX- GCP, ARC, SCR, QM
Producer | Conductor | Composer
BT plc
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Welcome Ami!

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Gerard Joseph Icasiano
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Welcome :D

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Arthur Gomes
Indra Soluciones Tecnologías de la Información, S.L.
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Welcome aboard @Ami Defesche!!! Have fun!

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Alexandre De Paula T. M. Franco
Expert Customer Success Manager
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Welcome!

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Robert Alsaker
Senior IT Analyst
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@Ami Defesche welcome to the community, I hope you enjoy it as much as many of us who participated in it

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Cesar Padilla
INDRA COLOMBIA
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Welcome Ami!!!

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Jeanpierre Echevarria
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Welcome Ami! 🎉

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Letícia Matos
-
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Welcome, Ami! If you have any questions about anything, reach out and I'll find you an answer :-)

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George Ganahl GCCX-AI, GCP, GCD, Maestro
Technical Adoption Champion
Genesys
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Welcome

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Mike Malcor
x
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Welcome Ami!!

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Giulia Rokicki
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Welcome, Amy!

It's great to have you here with us!

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Andrea Abdullatif
Customer Manager
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Welcome - this is the best community!

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Amy Sessions
assessions@hotmail.com
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Welcome, @Ami Defesche Great to have you on board! 🎉

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AJAY KUMAR
XXX
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A very warm welcome @Ami Defesche

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Namrata Pujara
Senior Project Manager
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Welcome Ami!

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Bruno Mascitti
Telecom Engineer
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Welcome Ami!!!!

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Laurent Pret
Senior Manager, PS Consulting, EMEA
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Welcome Ami!!!

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Carolina Simony
Sr. Customer Success Manager
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