Welcome Community

Hey people !

I just wanted to say welcome to newcomings here.

Would love to have your reactions or some feedbacks on your funniest experience in Genesys World. 😁

If you're not chatty, just a Hi would be loveable ! 💯

Have an amazing day !

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Ilias Mohamed Widehem
Professional Services Consultant
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Hello @Ilias Mohamed Widehem.

Welcome!

One funny experience we had in the Genesys world was when one of our customers launched an outbound WhatsApp campaign, and the message was delivered to another bot.

After a few minutes, the destination bot replied, which triggered our customer's bot.

That was when the battle started.

They kept sending greetings, inactivity messages, closure messages, and after the interaction ended, one side would trigger the other again with the CSAT survey.

They stayed in this back-and-forth for a few hours until our customer finally noticed what was happening.

I am pretty sure the machine revolution will start exactly like this: robots arguing with each other in a customer service interaction. 🤣

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Arthur Pereira Reinoldes
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Hahahaha this is a nice one 🤣

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Ilias Mohamed Widehem
Professional Services Consultant
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Original Message:
Sent: 05-28-2026 22:37
From: Arthur Pereira Reinoldes
Subject: Welcome Everyone

Hello @Ilias Mohamed Widehem.

Welcome!

One funny experience we had in the Genesys world was when one of our customers launched an outbound WhatsApp campaign, and the message was delivered to another bot.

After a few minutes, the destination bot replied, which triggered our customer's bot.

That was when the battle started.

They kept sending greetings, inactivity messages, closure messages, and after the interaction ended, one side would trigger the other again with the CSAT survey.

They stayed in this back-and-forth for a few hours until our customer finally noticed what was happening.

I am pretty sure the machine revolution will start exactly like this: robots arguing with each other in a customer service interaction. 🤣

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Arthur Pereira Reinoldes
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Hi Ilias Mohamed Widehem 👋

Welcome

One of my funniest Genesys moments was spending far too long troubleshooting a script that looked perfectly fine, only to discover the issue was a single space in a script variable name. 😅

A great reminder that sometimes the smallest things can take the longest to find!

Looking forward to hearing everyone else's Genesys stories.

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Phaneendra
Technical Solutions Consultant
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Ilias Mohamed Widehem
Professional Services Consultant
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Original Message:
Sent: 05-28-2026 22:42
From: Phaneendra Avatapalli
Subject: Welcome Everyone

Hi Ilias Mohamed Widehem 👋

Welcome

One of my funniest Genesys moments was spending far too long troubleshooting a script that looked perfectly fine, only to discover the issue was a single space in a script variable name. 😅

A great reminder that sometimes the smallest things can take the longest to find!

Looking forward to hearing everyone else's Genesys stories.

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Phaneendra
Technical Solutions Consultant
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So true Ilias Mohamed Widehem

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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 05-29-2026 02:55
From: Ilias Mohamed Widehem
Subject: Welcome Everyone

A needle in a haystack is the worst thing for a technical person😅 Our worst nightmare !

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Ilias Mohamed Widehem
Professional Services Consultant
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Original Message:
Sent: 05-28-2026 22:42
From: Phaneendra Avatapalli
Subject: Welcome Everyone

Hi Ilias Mohamed Widehem 👋

Welcome

One of my funniest Genesys moments was spending far too long troubleshooting a script that looked perfectly fine, only to discover the issue was a single space in a script variable name. 😅

A great reminder that sometimes the smallest things can take the longest to find!

Looking forward to hearing everyone else's Genesys stories.

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Phaneendra
Technical Solutions Consultant

hi @Ilias Mohamed Widehem, welcome to the community!!

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Cesar Padilla
INDRA COLOMBIA
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Heyy Thank you Cesar 😄💯

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Ilias Mohamed Widehem
Professional Services Consultant
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Original Message:
Sent: 05-29-2026 04:53
From: Cesar Padilla
Subject: Welcome Everyone

hi @Ilias Mohamed Widehem, welcome to the community!!

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Cesar Padilla
INDRA COLOMBIA
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Hi @Ilias Mohamed Widehem, Welcome!

A funny situation happened while I was handling a case about silent calls. An agent had some local issue, and I called the phone number provided in the ticket. Her name is the same as a very famous actress here.

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Elisson Fernandes
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Haha this is a nice one !

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Ilias Mohamed Widehem
Professional Services Consultant
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Original Message:
Sent: 05-30-2026 10:30
From: Elisson Fernandes
Subject: Welcome Everyone

Hi @Ilias Mohamed Widehem, Welcome!

A funny situation happened while I was handling a case about silent calls. An agent had some local issue, and I called the phone number provided in the ticket. Her name is the same as a very famous actress here.

However, she had already finished her shift, and the person who answered didn't know her, so they thought it was a prank call. 😅

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Elisson Fernandes
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Bem vindo!

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Andre Costa
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Hi 👋

Welcome to the community! It's great to have you here. Looking forward to learning, sharing experiences, and connecting with fellow Genesys enthusiasts.

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Raphael Poliesi
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Hey @Ilias Mohamed Widehem

Funniest experience? There were a lot of them. 

One experience that always makes me smile happened when we received an urgent request from customer management to deliver a specific configuration as quickly as possible. Everyone mobilized, meetings were scheduled, and we prepared to jump into the work immediately.

Then, during our very first meeting, we discovered that the configuration had already been completed by the customer's internal team. The only missing piece was that the completion hadn't yet been communicated to management.

It turned out to be a great reminder that sometimes the biggest challenge isn't the technology itself-it's making sure information reaches the right people at the right time.

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Robert Tonyka
Sr. Principal PS Consultant
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