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  • 1.  Welcome Everyone

    Posted 2 days ago

    Hey people !

    I just wanted to say welcome to newcomings here.

    Would love to have your reactions or some feedbacks on your funniest experience in Genesys World. ๐Ÿ˜

    If you're not chatty, just a Hi would be loveable ! ๐Ÿ’ฏ

    Have an amazing day !



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    Ilias Mohamed Widehem
    Professional Services Consultant
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  • 2.  RE: Welcome Everyone

    Posted 2 days ago

    Hello @Ilias Mohamed Widehem.

    Welcome!

    One funny experience we had in the Genesys world was when one of our customers launched an outbound WhatsApp campaign, and the message was delivered to another bot.

    After a few minutes, the destination bot replied, which triggered our customer's bot.

    That was when the battle started.

    They kept sending greetings, inactivity messages, closure messages, and after the interaction ended, one side would trigger the other again with the CSAT survey.

    They stayed in this back-and-forth for a few hours until our customer finally noticed what was happening.

    I am pretty sure the machine revolution will start exactly like this: robots arguing with each other in a customer service interaction. ๐Ÿคฃ



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    Arthur Pereira Reinoldes
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    Original Message


  • 3.  RE: Welcome Everyone

    Posted 2 days ago

    Hahahaha this is a nice one ๐Ÿคฃ



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    Ilias Mohamed Widehem
    Professional Services Consultant
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    Original Message


  • 4.  RE: Welcome Everyone

    Posted 2 days ago

    Hi Ilias Mohamed Widehem ๐Ÿ‘‹

    Welcome

    One of my funniest Genesys moments was spending far too long troubleshooting a script that looked perfectly fine, only to discover the issue was a single space in a script variable name. ๐Ÿ˜…

    A great reminder that sometimes the smallest things can take the longest to find!

    Looking forward to hearing everyone else's Genesys stories.



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 5.  RE: Welcome Everyone

    Posted 2 days ago
    Edited by Ilias Mohamed Widehem 2 days ago
    A needle in a haystack is the worst thing for a technical person๐Ÿ˜… Our worst nightmare !



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    Ilias Mohamed Widehem
    Professional Services Consultant
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    Original Message


  • 6.  RE: Welcome Everyone

    Posted 2 days ago

    So true Ilias Mohamed Widehem



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    Phaneendra
    Technical Solutions Consultant
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    Original Message


  • 7.  RE: Welcome Everyone

    Posted 2 days ago

    hi @Ilias Mohamed Widehem, welcome to the community!!



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    Cesar Padilla
    INDRA COLOMBIA
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    Original Message


  • 8.  RE: Welcome Everyone

    Posted 2 days ago

    Heyy Thank you Cesar ๐Ÿ˜„๐Ÿ’ฏ



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    Ilias Mohamed Widehem
    Professional Services Consultant
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    Original Message


  • 9.  RE: Welcome Everyone

    Posted 20 hours ago

    Hi @Ilias Mohamed Widehem, Welcome!

    A funny situation happened while I was handling a case about silent calls. An agent had some local issue, and I called the phone number provided in the ticket. Her name is the same as a very famous actress here.

    However, she had already finished her shift, and the person who answered didn't know her, so they thought it was a prank call. ๐Ÿ˜…


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    Elisson Fernandes
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    Original Message


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