Julie_McNichols | 2016-09-30 13:35:32 UTC | #1
What's the timeframe on being able to use the API to send in time off requests to WFM?
Michael.Shrall | 2016-10-17 19:00:30 UTC | #2
@Behymer_Joe - Can you comment on this? We also are looking for the ability to see schedules and RTA exception details historically through the APIs.
Behymer_Joe | 2016-10-17 20:14:53 UTC | #3
Hi, I sure can.
We shipped the RTA functionality this month, including the RTA api. It's a GET endpoint to get current adherence status as well as a notification endpoint to watch for changes. It's available now in production and in API explorer, yet hidden on some parts of developer center until later this week.
We are working on the agent schedule routes right now, those will be done in Q4. Next up is time off request routes, planned for sometime Q4 or early 17Q1.
I should note that the adherence feature and routes are real-time only - it's not a historical adherence report API. That feature set and API are coming separately, sometime early 2017.
Michael.Shrall | 2016-10-17 20:31:39 UTC | #4
What is the "API explorer"?
Regarding the notification API available now, do you have to setup a subscription for each user or can you setup a subscription for all users?
tim.smith | 2016-10-17 20:39:07 UTC | #5
Michael.Shrall, post:4, topic:458
What is the "API explorer"?
It's part of the dev tools: https://developer.mypurecloud.com/developer-tools/
Michael.Shrall, post:4, topic:458
Regarding the notification API available now, do you have to setup a subscription for each user or can you setup a subscription for all users?
Documentation for notifications can be found in the Notifications category on the dev center. There's some articles about using it as well as a tutorial. Most of the notification topics require a user ID to be specified in the topic, so you need to subscribe to each user's topic to get notifications for them.
KevinGlinski | 2016-10-18 17:40:19 UTC | #7
doc is now on the dev center https://developer.mypurecloud.com/api/rest/v2/workforcemanagement/index.html
system | 2017-08-28 19:27:40 UTC | #8
This post was migrated from the old Developer Forum.
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