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  • 1.  WFM - Schedules

    Posted 06-05-2025 19:06

    Deivid.Araujo | 2020-12-29 16:13:34 UTC | #1

    Hey guys, hope you're doing well.

    Anyone know a viable way to programmatically get the schedules form the WFM?

    I'm trying to get the schedule so I can compare with login-logout data from another system we have.

    Thanks in advance

    Deivid Araujo

    anon11147534 | 2020-12-29 17:15:59 UTC | #2

    Hi,

    To get schedules via business unit use api/v2/workforcemanagement/businessunits/{businessUnitId}/agentschedules/search or via management unit use /api/v2/workforcemanagement/managementunits/{muId}/agentschedules/search

    Deivid.Araujo | 2020-12-29 20:35:26 UTC | #3

    anon11147534, post:2, topic:9609
    /api/v2/workforcemanagement/managementunits/{muId}/agentschedules/search

    Hi ronan, thanks for the quick reply.

    I tried these endpoints but they require a userId to retrieve the data, because when I send the following object:

    { "startDate": "2020-12-01T00:00:00", "endDate": "2020-12-25T23:59:00" }

    It returns this:

    { "status": "Complete", "operationId": "9bcf2b65-60ad-41af-88d5-f3d54c22aab1", "result": { "agentSchedules": [], "businessUnitTimeZone": "America/Sao_Paulo", "publishedSchedules": [] } }

    Anyway, I think I did not asked the question properly. I'm trying to find a way to get the minutes length of each activity code of a given schedule, then I can sum them and get the time that the agent supposed to work on that day.

    Today, we are making this manually in the Workforce management > Schedules tab, but it takes a long time because we have multiple bussiness unit and our schedules are divided 4 in weeks, so for each week we have to download data from all the bussiness units.

    Hope It's more clear now.

    Thanks in advance

    Deivid Araujo

    anon11147534 | 2020-12-30 12:29:36 UTC | #4

    To get a list of agent userIds you can do the following:

    1. /api/v2/workforcemanagement/businessunits to get a list of all business units.
    2. /api/v2/workforcemanagement/businessunits/{businessUnitId}/managementunits to get all management units in the business unit.
    3. /api/v2/workforcemanagement/managementunits/{muId}/users to get all users in the management unit.

    system | 2021-01-29 12:29:38 UTC | #5

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 9609



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