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What do `from`, `to` and `id` represent in chat transcript

  • 1.  What do `from`, `to` and `id` represent in chat transcript

    Posted 06-05-2025 18:25

    Daigo | 2023-03-03 04:37:39 UTC | #1

    I am fetching chat transcripts from the recording API api/v2/conversations/{conversationId}/recordings and am having trouble understanding what from, to and id represent in the messages.

    The documentation [1] says that

    • from: The message sender session ID
    • to: The message recipient
    • id: A globally unique identifier for this communication.

    I'm not sure what they mean. I assumed from and to would refer to users but that doesn't seem to be the case. I also assumed id was the unique identifier for the message but I cannot find them using the api /api/v2/conversations/chats/{conversationId}/messages/{messageId}

    [1] https://developer.genesys.cloud/devapps/sdk/docexplorer/purecloudjava/RecordingMessagingMessage

    system | 2023-04-03 04:38:17 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 18696



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