Jlam | 2024-06-20 18:11:29 UTC | #1
I have a agent that is showing several interactions with "sip:xxxxxxxx+xxxxx_orgspan.com@localhost" under the Remote column in Interactions Performance.
Usually the Remote column shows a phone number or location but for this agent it's show the SIP information.
Eos_Rios | 2024-06-21 00:14:37 UTC | #2
If it's showing a sip address it routed somewhere internally or somewhere you've sip enabled. Are they talking to someone else on-platform?
system | 2024-07-21 00:15:07 UTC | #3
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