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  • 1.  What kind of AI innovations are you planning for next year?

    Posted 12 hours ago
    Edited by Nicole Milliken 12 hours ago

    Hello everyone! 

    Our newest Trivia Tower event is all about "What's New in Genesys" and that makes us wonder...

    What kind of artificial intelligence (AI)  innovations are you planning for next year?

    Tell us and you'll get three (3) extra points added to your trivia tower score. 

    Remember, no Googling on the Trivia event or you will not be considered for the top prize. Good luck to all!


    #Events/Contests

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    Nicole Milliken
    Senior Online Community Video Specialist
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  • 2.  RE: What kind of AI innovations are you planning for next year?

    Posted 11 hours ago

    For us its about Email AI, potentially Chat Bots and QM evalutation forms with AI assistance 



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    Mike Morris
    Manager - BCD
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    Original Message


  • 3.  RE: What kind of AI innovations are you planning for next year?

    Posted 11 hours ago

    We are looking at a ChatBot feature in our customer portal mainly. Hopefully this helps the customer experience while lightening call volume a bit for our call center reps!



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    John Butine
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    Original Message


  • 4.  RE: What kind of AI innovations are you planning for next year?

    Posted 10 hours ago

    Next year, we plan to use AI voice integrations to make our customer journeys feel more natural and human-like. The idea is to create experiences that sound like a real person is guiding the interaction, even though it's powered by AI behind the scenes.



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    Gabriel Garcia
    NA
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    Original Message


  • 5.  RE: What kind of AI innovations are you planning for next year?

    Posted 9 hours ago

    Our focus is on Agentic AI to power Experience Orchestration. Innovations will include advanced Agent Copilot and Virtual Agent capabilities with greater autonomy, Agent-to-Agent (A2A) Collaboration, and tools for end-to-end Work Automation, bridging front and back-office experiences.



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    Rajeev Gupta
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    Original Message


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