It has definitely been a journey and an experience. I will probably start building a car for myself, as I do miss that side of things, but this would more be a personal project and not something that would be a career switch. I do like where I am at currently and am looking at diving deeper into the platform. I had a substantial mindset shift about a year ago, and that has really been a healthy change both professionally and reduced stressload.
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Kyle Morgan
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Original Message:
Sent: 08-17-2026 21:50
From: Camila Meneghini
Subject: What kind of educational background do you have, whether a degree or a course, that isn't related to IT or Genesys?
That's a fascinating journey!
Sometimes the unexpected turns end up leading us to exactly where we're meant to be.
It's great that you found something you really enjoy along the way! 😊
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Camila Meneghini
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Original Message:
Sent: 08-17-2026 11:43
From: Kyle Morgan
Subject: What kind of educational background do you have, whether a degree or a course, that isn't related to IT or Genesys?
While my formal degrees are all IT-based, a BS in Software Engineering, MS in IT Management. My Career path started as an Auto Tech and building Drift cars professionally; this all changed back in 2017 when I had got injured and transitioned to a Techline Agent. The company paid for me to get my degrees. After one of the trainings for a new process, I reached out to the instructor to ask how to contact one of the teams who developed the program to give some feedback about the UI and potentially look for an SE role. I was put in contact with my current director and fell into VoIP. This is not exactly what I was pursuing, and I had a bit of apprehension; I have grown fond of the development side of things.
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Kyle Morgan
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